Legal
Privacy Policy
Last updated: 16 June 2026
Kanga Flags ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Queensland law.
1. Information We Collect
We collect information you provide when you place an order, create an account, or contact us, including: name, billing and shipping address, email address, phone number, and payment information. We also collect technical data such as IP address, browser type, and pages visited via cookies and analytics tools.
2. How We Use Your Information
We use your information to process and ship orders, provide customer service, send transactional emails, comply with legal obligations, prevent fraud, and (with your consent) send marketing communications. You may opt out of marketing at any time via the unsubscribe link.
3. Disclosure to Third Parties
We share information with trusted service providers including Shopify (e-commerce platform), payment processors, shipping carriers (Australia Post, StarTrack), and email/analytics providers. We do not sell your personal information. We may disclose information where required by law.
4. Payment Security
Payments are processed securely by Shopify Payments and approved third-party gateways. We do not store full credit card numbers on our servers.
5. Data Storage and Security
Your information is stored on secure servers operated by our providers, which may be located in Australia or overseas. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
6. Cookies
We use cookies to operate the site, remember your cart, and analyse traffic. You can disable cookies in your browser, but some features may not function correctly.
7. Access and Correction
You have the right under the APPs to request access to, or correction of, the personal information we hold about you. Contact us using the details below.
8. Complaints
If you believe we have breached the APPs, please contact us and we will investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Contact
Kanga Flags, Queensland, Australia. Email: info@kangaflags.com.au.